Remote Hands

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CoreTel Networks is always trying to make your IT-life as easy as we can. That is why we are offering our Remote Hands service in order to resolve different types of routine and emergency technical tasks. Our high-skilled engineers are available 24/7 to provide any maintenance tasks within a colocation facility, which allows our customers to stay focused on their business growth without worrying about their equipment.
What you will get:
• Physical Labour: You can rely on us in case that you need your equipment to be moved, or if you need your equipment racking and stacking.
• Standard Device Management: Our staff will check on your devices, verifying their statuses, control modular equipment and more. • Logistic: Remote Hands staff can take care of all shipping and receiving procedures which are related to your equipment at our facilities.
• Cables and Wires: Cross connects termination, installation and maintenance, securing of existing cabling – we can do any of that. • Inventory Auditing: We can provide partial or full deployment audits, labelling, cross connect tracing and other.
• Escorted Access: You can ask our engineers to escort and consult you during your visit to our facilities, or you can observe and control their work within your space.

CoreTel Networks Remote Hands delivering you the best possible provision on running your services. Our high-skilled engineers are available 24/7 to provide any maintenance tasks within a colocation facility, which allows our customers to stay focused on their business growth without worrying about their equipment. Remote hands is an independent service which you can request on its own in the most demanded locations such as New York, London, Amsterdam, Moscow, Hong Kong, Tokyo and many others.
Scope of Work (“SOW”)

Upon request the FE will travel to Client's customer owned and/or managed point-of-presence locations to perform “Remote Hands” and "IT Support/Helpdesk" service package detailed below on Client's customer network and server hardware, including but not limited to:
• IP NOC helpdesk  365 x 24 x 7
• Location SLA 365 x 24 x 7 x 2hours / 4 hours
• Provide equipment installation and operation services
• Visually inspecting devices to assess equipment status.
• Rebooting routers, servers, storage devices or other equipment.
• Providing loop-back cables in order to test circuits remotely.
• Re-seating or replacing components or cables.
• Removing Alternating Current (“AC”) or Direct Current (“DC”) power from equipment.
• Cleaning equipment or connectors.
• Connecting a Customer provided test set or test router to equipment.
• Swapping removable storage media.
• Installing or replace modular equipment components.
• Adding, removing or verifying a demarcation.
• Dispatching equipment for repair.
• Cleaning fibers.
• Taking light levels.
• Installing loopbacks.
• Providing planned maintenance or circuit migration support.
• Installing Small Form Factor Plugables (each a “SFP”) or Gigabit Interface Converters (each a “GBIC”).
• Troubleshooting hardware and service problems on any device.
• Racking and de-racking of any device installed.
• Labelling/inventory equipment plus digital picture and serial number recording.
• Tape backup: cassette exchange and storage in strongbox.
• Power cycling a router, server, switch and soft-booting a server.
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